How to Get in Touch for More Complex Requests
For more detailed inquiries or if your situation requires a conversation, you can schedule a call with one of our licensed advisors. We’ll take the time to understand your needs and provide personalized service.

Carrier Service Center Info
You can call the Progressive service center 24/7 at 888-671-4405.
They can help you with things like:
- Report an accident
- File a claim
- Make a change to my policy
- Check my bill
- Need roadside assistance
You can call the Safeco service center 24/7 at 866-272-3326.
They can help you with things like:
- Report an accident
- File a claim
- Make a change to my policy
- Check my bill
- Need roadside assistance
You can call the Travelers service center 24/7 at 877-872-8737.
They can help you with things like:
- Report an accident
- File a claim
- Make a change to my policy
- Check my bill
- Need roadside assistance
Check the list above to see if your carrier has a service center. If they do, you'll see their name listed along with all the details you need.
While we’re always here to help, you can often get faster and more efficient service by contacting your carrier’s service center. The service center is an extension of us and can quickly handle routine inquiries like billing, policy changes, and claims.
It’s also faster to use your carrier’s app for many services. However, if you still need help after trying those options, you can always text us for assistance, and for more complex issues, you can schedule a call with one of our advisors.
Yes, your carrier’s app is designed to handle most service requests quickly. From making payments to filing claims, the app is often the easiest and fastest option for managing your policy.
When you text us, your request is automatically placed into our service pipeline, and we’ll begin processing it right away. You’ll receive an acknowledgment confirming we’ve received your message, and we’ll keep you updated until your issue is resolved.
Yes, if your carrier does not offer a service center, you can text us to assist with filing a claim. You can also file claims through your carrier’s app, which is often the fastest way to get the process started.
At Heritage Insurance, we believe in a proactive approach to advising and protecting you. For simple policy changes, it’s faster and more efficient to use your carrier’s service center or app. These tools are designed to handle routine requests quickly, allowing us to focus on what really matters—ensuring that your coverage fits your needs.
By using the service center or app for routine tasks like billing inquiries, ID cards, or minor policy updates, you help us stay available for the proactive outreach we’re known for, like the 6-month and 10-month policy reviews. These key touchpoints allow us to dig deeper into your coverage, review any life changes, and ensure you’re fully protected.
We believe that taking a consultative, proactive approach is the best way to serve you and make sure your insurance evolves with your life.